Further to my post on Friday, William Hill have now resolved the issue and paid me back my cash. It took 3 visits to the branch, and quite a bit of probing (and mention of my blog entry also I might add), but it’s now dealt with.

I promised on Friday to write an update if and when resolved – so this is it.

I’m still a bit peeved that William Hill didn’t do the right thing and resolve this first off – keeping players waiting for cash when there has been a machine malfunction is not ideal in my eyes. Still, credit where it’s due – it’s been dealt with and I’m again a “happy player”.

UPDATE 25 November: Email apology shown below, for those who were interested:

“Dear Mr XXXXX,

Thank you for your e-mail regarding your machines query in our XXXXX Street branch.

I have spoken to the manager of the branch who has informed me that the machines manager has investigated your query and authorised the return of £45 pounds which you collected this afternoon.

I apologise for any inconvenience caused in the delay of paying you your returns.

Yours sincerely,

XXXXX XXXXX

William Hill Organisation”